Course Information
What is ISO 9001?
Published initially in 1987, ISO 9001 is the first international management system standard (MSS) that specifies the requirements for the establishment, implementation, operation, maintenance, and continual improvement of a quality management system (QMS) in an organization.
ISO 9001 is based on seven quality management principles and it aims to help organizations be more efficient and improve customer satisfaction. A common misconception is that ISO 9001 is intended for larger companies and manufacturers. However, the requirements of ISO 9001 are generic and applicable to any organization, regardless of its type, size, or the products or services it provides.
Although ISO 9001 was initially published in 1987, it has undergone several revisions in order to keep up with good practices and trends in the business world and ensure continuous suitability. The latest (5th) edition of the standard is titled ISO 9001:2015 Quality Management Systems – Requirements. After running a survey with over 8,000 respondents, in May 2021, the ISO subcommittee for quality systems (ISO/TC 176/SC 2) confirmed that ISO 9001:2015 is still relevant and recommended that it remains unchanged.
ISO 9001 is based on seven quality management principles and it aims to help organizations be more efficient and improve customer satisfaction. A common misconception is that ISO 9001 is intended for larger companies and manufacturers. However, the requirements of ISO 9001 are generic and applicable to any organization, regardless of its type, size, or the products or services it provides.
Although ISO 9001 was initially published in 1987, it has undergone several revisions in order to keep up with good practices and trends in the business world and ensure continuous suitability. The latest (5th) edition of the standard is titled ISO 9001:2015 Quality Management Systems – Requirements. After running a survey with over 8,000 respondents, in May 2021, the ISO subcommittee for quality systems (ISO/TC 176/SC 2) confirmed that ISO 9001:2015 is still relevant and recommended that it remains unchanged.
Why is ISO 9001 important for organizations?
Ever since its initial publication, ISO 9001 has been the most recognized and widely used management system standard. A QMS based on ISO 9001 enables organizations to ensure success in the long term. In addition, a certified QMS provides additional assurance to customers and business associates, which further improves the business of an organization.
Even though ISO 9001 sets the minimum requirements that must be met, it still allows organizations to tailor the QMS to their needs. Thus, organizations should determine their overall context in order to identify issues, constraints, and opportunities that are specific to their context. In addition, they should set objectives and establish processes which contribute to the achievement of those objectives.
A distinct feature of a QMS based on ISO 9001 is that it puts customers first. “Meeting customers’ needs and exceeding their expectations” is engraved in the quality management principles, and is implied continuously on the requirements stated in clauses 4 to 10 of the standard. As such, organizations that implement and establish a QMS based on ISO 9001 will maintain the focus on their customers by continuously identifying their needs and requirements, obtaining feedback from them, and continually improving their products and services to fulfill their needs. This focus on customer satisfaction is one of the key factors that have allowed the ISO 9001 to achieve the landmark status.
Like most of the management system standards, ISO 9001 is structured according to the High-Level Structure (HLS) and shares the common terms and core definitions. This alignment enables an easier integration with other management systems based on standards such as ISO 14001, ISO/IEC 20000-1, ISO/IEC 27001, ISO 22301, etc. Apart from ensuring consistency and reducing costs, integrating several management systems can improve the organization’s ability to successfully address other organizational commitments.
Even though ISO 9001 sets the minimum requirements that must be met, it still allows organizations to tailor the QMS to their needs. Thus, organizations should determine their overall context in order to identify issues, constraints, and opportunities that are specific to their context. In addition, they should set objectives and establish processes which contribute to the achievement of those objectives.
A distinct feature of a QMS based on ISO 9001 is that it puts customers first. “Meeting customers’ needs and exceeding their expectations” is engraved in the quality management principles, and is implied continuously on the requirements stated in clauses 4 to 10 of the standard. As such, organizations that implement and establish a QMS based on ISO 9001 will maintain the focus on their customers by continuously identifying their needs and requirements, obtaining feedback from them, and continually improving their products and services to fulfill their needs. This focus on customer satisfaction is one of the key factors that have allowed the ISO 9001 to achieve the landmark status.
Like most of the management system standards, ISO 9001 is structured according to the High-Level Structure (HLS) and shares the common terms and core definitions. This alignment enables an easier integration with other management systems based on standards such as ISO 14001, ISO/IEC 20000-1, ISO/IEC 27001, ISO 22301, etc. Apart from ensuring consistency and reducing costs, integrating several management systems can improve the organization’s ability to successfully address other organizational commitments.
Benefits of ISO 9001
Why Should You Attend?
ISO 9001 Introduction is a one-day training course which introduces you to the basic concepts of quality, quality management, and ISO 9001 requirements for a quality management system (QMS). Moreover, this training course shows the highlights the benefits of a QMS and concludes with a section containing useful guidance on the certification of the QMS.
Who Should Attend?
This training is intended for:
Individuals seeking a simplified introduction to quality, quality management, and ISO 9001
Consultants, advisors, and professionals wishing to get acquainted with ISO 9001 requirements for a QMS
Personnel responsible for managing, maintaining, and improving the quality of the products and services in an organization
Professionals aspiring to pursue a career in quality management
Learning objectives
Upon successful completion of this training course, the participants will be able to:
Understand the main concepts and definitions related to quality
Understand the structure and elements of a QMS based on the requirements of ISO 9001
The course delivery method
The course is available with the following modes:
Online live instructor-led mode through Zoom
Face to face instructor-led mode:
For face-to-face mode, the courses are held in equipped trainings venue at reputable hotel or business center. The participants will be informed about the venue details after registration. Participants are required to bring their own computing devices. This option is available for Ottawa, Montreal and Toronto.
Online Self-Based Mode
Includes:
Mock exams
Exams included, taken online
Certificates on completion
Case studies
Exercise files
Interactive course
Train in the comfort of your home
Compatible on mobile, tablet and desktop
Scenario based learning
Note taking facilities
Course duration
1 days
Exam duration
There is no exam for this course
Prerequisites
There are no prerequisites to participate in this training course
For more Information
For more information about the course, visit the following link:
https://pecb.com/en/education-and-certification-for-individuals/iso-9001/iso-9001-introduction
Location
Our scheduled trainings are held in Ottawa, Montreal, Toronto and Vancouver. at the same time, we are able to provide our services to the other cites in Canada based on request.
